Refund and Returns Policy

At JP Biotech, we want you to be completely satisfied with your fertilizer purchase. If you encounter any issues, here’s how our return and refund process works:

Eligibility for Returns:

• • You can place return within 7 days from the date of delivery.
  • Return initiate within 48 Hours.
  • To be eligible, the fertilizer must be unused, in its original packaging, and in resalable condition.

         Shipping Policy : After place an order product shipped within 3 to 5 working days.

1. How to Request a Return:

   • Log in to your account on jpbiotech.com.
   • Go to your order history and select the relevant order.
   • Click on the “Request Return” button and follow the instructions.

2. Return Shipping:

   • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong product shipped).
   • We recommend using a trackable shipping method.

3. Inspection and Approval:

   • Once we receive the returned fertilizer, our team will inspect it.
   • If it meets the eligibility criteria, we’ll approve the return.

4. Refund Process:

   • Refunds will be issued to the original payment method.
   • Please allow up to 5 business days for the refund to reflect in your account.

5. Exceptions:

   • Perishable or customized fertilizer cannot be returned.
   • If the product was damaged during transit, please provide photos when requesting a return.

6. Contact Us:

   • If you have any questions or need assistance, reach out to our customer support team at help@jpbiotech.com.

Remember, healthy plants start with quality fertilizer, and we’re here to ensure your satisfaction!